1. Information We Collect

1.1 Information You Provide to Us

We collect the following information directly from you when you create an account, use our services, or communicate with us:

• Account Information: Name, email address, phone number, password, and profile photo.
• Payment Information: Credit card or payment method details, billing address, and transaction history.
• Ride Information: Pickup and drop-off locations, trip history, and feedback or ratings you provide.
• Customer Support Information: Details you provide when contacting support, such as messages, attachments, and contact information.

1.2 Information We Collect Automatically

When you use our Website or App, we collect certain information automatically, including:

• Location Data: Your precise or approximate location, collected with your device's GPS and location settings.
• Device Information: Device model, operating system, unique device identifiers, and App version.
• Usage Data: Information about how you interact with our services, such as access times, pages viewed, and features used.
• Cookies and Tracking Technologies: Information collected via cookies, pixels, and similar technologies to enhance your experience and for analytics purposes.

1.3 Information from Third Parties

We may receive additional information from third-party sources, including:

• Business partners or affiliates.
• Background check and identity verification providers.
• Marketing service providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process your payments and complete transactions.
• Personalize your experience, including recommending routes or features.
• Communicate with you about your account, trips, promotions, or updates.
• Ensure the safety and security of our users, including fraud detection and prevention.
• Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following ways:

3.1 With Service Providers

We share information with vendors and partners who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.

3.2 With Drivers and Riders

When you book a ride, certain information is shared with drivers or riders, including your name, location, and contact information necessary for the trip.

3.3 With Legal Authorities

We may disclose your information when required by law or when we believe such disclosure is necessary to:

• Comply with legal processes or government requests.
• Enforce our Terms of Service.
• Protect our rights, safety, and the safety of others.

3.4 In Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Privacy Choices

4.1 Location Information

You can enable or disable location services in your device settings. Disabling location services may limit certain functionalities of our services.

4.2 Marketing Communications

You can opt out of receiving promotional messages by following the unsubscribe instructions in those messages or by contacting us.

4.3 Cookies

You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When your information is no longer required, we securely delete or anonymize it.

6. Security Measures

We implement industry-standard security measures to protect your information. However, no system can guarantee complete security. Please use caution when sharing personal information online.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

8. International Users

If you access our services from outside your country of residence, please note that your information may be transferred to, processed, and stored in countries with different privacy laws. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. We encourage you to review the policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Vaam Support
Email: support@ridevaam.com
Mail Address: I11, 4-5 Victoria Sq, Wolverhampton WV1 1LD

Thank you for trusting Vaam with your personal information. Security of your personal information is crucial for us.